IPD Survey - December 2006
 
 
   
 
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As part of the ISO procedures we have put in place at IPD, we will strive to continuously improve all aspects of our company. This includes better communications and input from our customer’s world wide. We would appreciate and welcome the feedback you can offer us by taking a few minutes and responding to the questions we have listed below. These were developed to address the areas of IPD that most impact our service to our customers and industry. We thank you in advance for taking this time with us.
Please check the response that best represents your thoughts on IPD:
  3 = Best that you experience
2 = Neutral or average
1 = Below average
1) We feel that to compete with the OEM, you must receive from IPD the best Customer Service possible. Where would you feel we rank compared to other aftermarket and OEM suppliers as far as the service that you receive from our Customer Service Representatives when requesting quotes, information or placing orders? (Note inventory issues will be addressed in next question)    
 
3
2
1
 
2) IPD offers over 9,000 items for Caterpillar Engine Applications. Our objective is to stock the most popular at each of our 5 branch locations world-wide with less frequently requested, slower moving items available from Torrance California. How do you feel we are doing supporting your daily needs on items that we offer?
 
3
2
1
 
3) Our company is built on a foundation of providing High Quality Products that our Distributors can proudly use to compete and grow a business with. Please give us your feedback on how we are doing compared to the ORIGINAL EQUIPMENT MANUFACTURER
 
3
2
1
 
4) Another important issue for IPD is Sales & Marketing support to our Distributors that wish to aggressively pursue more business. Where do you feel we rank compared to others in the Heavy Duty Engine Aftermarket in overall sales and marketing? This would include face to face contact, product packaging, printed materials, promotional materials and advertising. 
 
3
2
1
 
5) Generally speaking, do you see your business growing, stable or declining over the next 12 months? (3= growing, 2- stable, 1 = declining)
 
3
2
1
 
6) We are continually looking for opportunities to grow our product line and our company. Considering the recent release of our IPDSteel Articulated pistons for 3116, 3126 & 3406E Caterpillar engines, what are the top 3 engines that you would like to see next from IPD in order of importance to your company? You are welcome to list other OEM’s such as Cummins or Detroit Diesel as well.
           
  1) OEM Name: Model:
  2) OEM Name: Model:
  3) OEM Name: Model:
 
   
* Required information.
   
First Name: *
Last Name : *
Company: *
Email: *
Country: *
 
Once again, we feel strongly that it takes a combined effort to develop business in today's competitive and quickly changing markets. Your feedback and comments will go a long way in helping us understand what you expect and need from IPD.
 
Thank you for taking the time to complete this information.
 
IPD Management
   
 
   
 
   

Disclaimer

 
  IPD - 23231 S. Normandie Ave., Torrance, CA 90501 USA
Phone: 310-530-1900 | Fax: 310-530-6162
© 2006 IPD