|
IPD Warranty Period
Claim Procedures
IPD Responsibility
Owner's Responsibility
IPD WARRANTY
PERIOD
IPD warranty period extends from the date of
installation of IPD product into the engine but total warranty period
is not to exceed two years from original distributor purchase of
IPD products from IPD invoice date.
DIESEL ENGINE
IPD Products for these applications are warranted to be
free from defects in workmanship and material under normal use and
service for 1 year or 3600 hours/100,000 miles of operation, whichever
shall occur first.
NATURAL GAS or METHANE
IPD Products for these applications are warranted to be
free from defects in workmanship and material under normal use and
service for 1 year with unlimited hours of operation. IPD Warranty
Period is not extended in the case of products provided in a previous
warranty or no charge situation.
This warranty is made by IPD Inc. for engine
parts manufactured or distributed by IPD or its affiliated companies
and distributors.
CLAIM PROCEDURES
- End-User should contact the IPD Distributor from which the items
were purchased to begin claim procedure. All communication will
be between IPD and the Distributor whom directly purchased IPD
products.
- Distributor should notify IPD at which time IPD will instruct
the Distributor on how to proceed. IPD Distributor is responsible
for completing the IPD Warranty Request Form and returning with
parts. (Note all shipping charges are the responsibility of the
end-user or distributor, IPD will not except collect shipments.)
- Any alleged failed IPD product must ultimately be returned to
IPD Technical Support in Cleveland Ohio USA for any consideration
of warranty unless otherwise instructed by IPD.
- If IPD determines that the situation is warrantable, all settlements
will be made through the IPD Distributor unless otherwise determined
by IPD. If the warranty claim is denied, all products submitted
for examination to IPD will be held for 60 days after date of
warranty denial is made and then disposed of.
IPD
RESPONSIBILITY
If all above claim procedures have been followed
and a determination is made by IPD that this is a warrantable situation
the following describes what will be the maximum responsibility
of IPD.
All warrantable claims will be settled by credit
to the account of the IPD Distributor. No cash refunds will be permitted.
PARTS:
IPD will have the option of providing parts needed or will reimburse
the IPD Distributor at Distributors cost for parts needed to repair
the warrantable failure including progressive damage caused by or
as a direct result of the failed part providing IPD claim procedures
have been met. Any parts needed to repair the damage other than
parts supplied by IPD must be agreed upon in advance by IPD.
MAINTENANCE ITEMS:
IPD will pay for maintenance items such as oil, antifreeze, and
filters that are not reusable due to repair of warrantable failure
but must be agreed upon in advance by IPD.
LABOR:
IPD will reimburse the Distributor for labor at no more than published
flat rate or IPD flat rate time and no more than Distributors cost
of labor, not to exceed $50.00 (USD) per hour. No holiday or overtime
rates will be paid by IPD unless agreed upon in advance by IPD.
NOT COVERED:
IPD is not responsible for:
- Down time or towing charges.
- Diagnostic time
- Dynometer test charges.
- Travel Time, hotel or meal charges or overtime of mechanics
- Service Truck mileage.
- Replacement vehicle rental.
- Consequential damages or charges.
- Transportation of the engine or vehicle to and from place of
repair.
OWNERS RESPONSIBILITY
It is the responsibility of the owner to properly
maintain and operate the engine in accordance with operation and
maintenance manuals supplied by the original manufacturer of the
engine.
Alleged failed parts must be returned to the
IPD Distributor where they were purchased in accordance with before
mentioned procedures.
Owner is responsible for all downtime, cargo
and consequential damages, business cost or losses resulting from
a warrantable failure.
Owner is responsible for all transportation cost
of engine back and to the site of which repair is to be performed.
NOTE
Failures other than those resulting from defects
in material or workmanship of IPD products, which arise solely as
a result of owner abuse, improper assembly or operation, and/or
lack of proper maintenance, are not covered by this warranty.
There are no warranties, expressed or implied,
including warranties of merchantability or fitness for a particular
purpose by IPD, except the warranty against defects in material
and workmanship. No person is authorized to bind IPD for any such
other warranty.
IPD is not responsible for incidental or consequential
damages.
This warranty does not apply to parts provided
by IPD at no charge or in lieu of a previous warrantable situation.
Any tampering or altering of IPD products voids
any warranty of the product by IPD and becomes sole responsibility
of owner.
|
